Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Jason & Heather Vancouver, located in Canada and reachable via info@jasonheathervancouver.com.
1. Applicability
By placing an order on our website, you agree to these Terms and Conditions.
2. Product Information
We make every effort to describe our products as accurately as possible and to provide up-to-date information. However, typographical errors, inaccuracies, or omissions may occur. We reserve the right to correct any errors and to update product information at any time without prior notice.
3. Ordering and Payment
Orders are processed only after full payment has been received.
Available payment methods may vary depending on your location. Customers are responsible for ensuring that their selected payment method is valid and accepted in their region.
We reserve the right to refuse or cancel any order at our discretion.
4. Processing and Delivery
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Processing time: 1–3 business days
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Estimated shipping time: 3–7 business days (depending on location)
Delivery times are estimates and may vary due to factors beyond our control.
5. Returns and Cancellations
Please refer to our separate Return Policy for full details regarding returns and cancellations.
6. Liability
We are not responsible for loss or damage during shipping if tracking information confirms that the package has been delivered to the address provided by the customer.
Customers are responsible for carefully checking the shipping address before completing their order.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and design elements, is the property of Jason & Heather Vancouver and may not be copied, reproduced, distributed, or used without prior written permission.
8. Complaints Procedure
Complaints may be submitted in writing via info@jasonheathervancouver.com.
We aim to respond to all complaints within 5 business days.
9. Governing Law
These Terms and Conditions are governed by the applicable federal laws of Canada and relevant provincial consumer protection laws.